Refund policy

Please inspect your order upon receipt and Contact Us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Cancellations (Before Dispatch)

If you cancel an order before the item has been dispatched, a 30% administration / cancellation / restocking fee will apply for standard size bridal orders, OR a 50% administration / cancellation / restocking fee will apply for custom size bridal orders, or formal/bridesmaid/coloured styles.  This 30% or 50% fee applies to holds on in-stock items, special orders, and custom designs.  Please Contact Us as soon as possible if you wish to cancel your order.  Once the item has been dispatched, the following applies.

Change of Mind

Laneway Bridal does not offer returns, refunds, or exchanges for change of mind under any circumstances.

This includes, but is not limited to:

• Deciding you no longer like the item

• Ordering the wrong size

• Ordering multiple items to try on

• Finding the same or similar item elsewhere

• Change of event, date, or personal circumstances

Please choose carefully before purchasing.

Final Sale & In-Stock Sample Items

All in-stock, off-rack, and final sale items are sold as-is and are final sale.

These items:

• Are not eligible for returns, refunds, exchanges, or repairs

• May show signs of being tried on in-store

• May require cleaning, repairs, or alterations

• Are priced accordingly

By purchasing an in-stock or final sale item, you acknowledge and accept its condition.

Manufacturing Faults (Brand New Items Only)

Laneway Bridal complies fully with Australian Consumer Law.

If you believe a brand new item has a genuine manufacturing fault, you must Contact Us within 14 days of receiving the item, providing clear photos and details of the issue.

If the item is confirmed to have a manufacturing fault, we will offer one of the following remedies, as permitted under Australian Consumer Law:

• Repair, or

• Exchange (subject to availability)

This applies to brand new items only.

What Is Not Considered a Manufacturing Fault

The following are not considered manufacturing faults and are not covered:

• Normal wear and tear

• Damage caused by incorrect handling, storage, or care

• Damage caused during alterations

• Incorrect sizing or fit

• Change of mind

• Issues arising after the item has been worn, altered, washed, or dry-cleaned

Please note: Alterations are always required to achieve the best fit.

Refunds for Major Manufacturing Faults (Rare Cases)

If a genuine manufacturing fault is confirmed and the item:

• Cannot be repaired, or

• Cannot be replaced,

You may return the item within 30 days of receipt for a refund, subject to the following conditions:

• A 30% administration / restocking fee will be deducted

• The item must be:

o Unworn

o Unwashed

o Unaltered

o With original tags attached

o In original packaging

o In brand new condition

o With proof of purchase

This applies to brand new items only and does not apply to final sale or in-stock sample items.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.  For any failure or issue, we are entitled to choose the remedy.

Questions

If you have any questions about this policy, please Contact Us before purchasing, as completing a purchase confirms your acceptance of these terms.

Initiating a Return, Refund, Exchange or Repair

To start the process, please Contact Us as soon as possible. 

For repairs, we will either return the unaltered item to the manufacturer to repair in-house, or we will request a written note and quote from your local alterations professional to verify the issue and cost.  Do not proceed with the repair until we have spoken to our manufacturer first.

For a return, if your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund or exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, or a replacement will be sent to you within the normal order period (please allow up to 24 weeks for this to occur). Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, and you haven't received a refund, please Contact Us.